Shipping Policy
Shipping Policy
At Femeniqa, every order is prepared with care, precision, and respect for product integrity. We are committed to delivering your beauty essentials safely, efficiently, and with the highest standards of hygiene and quality.
Order Processing
All orders are carefully processed within 1–3 business days (excluding weekends and public holidays). During peak periods or promotional events, processing times may be slightly extended.
Once your order has been dispatched, you will receive a confirmation email containing tracking information.
Shipping Destinations
We currently ship to selected domestic and international destinations. Availability may vary depending on local regulations related to cosmetic and personal care products.
If your location is not available at checkout, please contact our customer care team at info@femeniqa.com for assistance.
Shipping Rates & Delivery Times
Shipping fees and estimated delivery times are calculated at checkout and vary based on destination, shipping method, and order size.
Estimated delivery times are provided for guidance only and may vary due to factors beyond our control, including customs processing, carrier delays, or local regulations.
Order Tracking
Once shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking details to become active.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, and other fees may apply. These charges are determined by local authorities and are the responsibility of the customer.
Femeniqa is not responsible for delays caused by customs clearance processes.
Incorrect or Incomplete Shipping Information
Please ensure all shipping details are accurate at checkout. Femeniqa cannot be held responsible for delays, losses, or non-delivery resulting from incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an address error, additional shipping charges may apply before reshipment.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the carrier, responsibility for delivery lies with the shipping provider.
If your package is delayed, lost, or marked as delivered but not received, please contact us at info@femeniqa.com. While we cannot guarantee carrier outcomes, we will assist you in opening an investigation where possible.
Damaged Packages During Transit
If your order arrives damaged, please contact info@femeniqa.com within 48 hours of delivery. Include clear photographs of the packaging and affected items so we can assess the issue and provide a suitable resolution.
Undeliverable or Refused Shipments
Orders that are refused, unclaimed, or undeliverable due to customer error may be returned to us. In such cases, original shipping fees are non-refundable, and additional handling or reshipping fees may apply.
Contact
For shipping-related inquiries, our customer care team is available at: